Get in Touch
The team at myarticledirectory.co.uk is always open to hearing from readers, casino operators and fellow industry professionals. Spotted a payout time that no longer matches what we published? Found a factual error? Want to nominate an operator for testing? Get in touch through the appropriate channel below.
Direct Contact Channels
| Enquiry type | How to reach us | Response time |
|---|---|---|
| General enquiries | Contact form on this page | 1-2 working days |
| Editorial corrections | Contact form marked "Correction" | Within 24 hours |
| Slow payout reports | Contact form marked "Payout report" | Within 24 hours |
| Operator nominations | Contact form marked "Review request" | 2 working days |
| Partnership & advertising | Contact form marked "Partnership" | 3-5 working days |
| Press & media | Contact form marked "Press" | 2-3 working days |
| Privacy & data requests | Contact form marked "Privacy" | Within 30 days |
When to Expect a Reply
Most messages get a response within one to two working days. Anything touching player safety — a licence that has lapsed, a withdrawal time that has collapsed, a bonus term that changed without notice — is treated as priority and actioned within 24 hours. Commercial enquiries take three to five working days because they go through an extra round of review.
Reporting A Slow Payout
This is the message we value most. Our timings come from our own testing, but operators change processors, hit volume spikes and quietly adjust their queues. Readers often notice a slowdown before our next retest is due.
To make the report useful, include:
- The operator name and the payment method used
- The amount withdrawn, roughly — no need for exact figures
- When the request was submitted and when the money arrived
- Whether your KYC was already complete at the time
- Whether a bonus was active on the account
That last two points matter more than people expect. An incomplete KYC file or an unmet wagering requirement explains the large majority of delayed payouts, and neither is a fault of the operator's processing speed.
Other Reasons to Reach Out
- Corrections to published withdrawal times, limits, bonus terms or licensing data
- Notice that an operator has dropped a payment method since our last check
- Information about changed KYC thresholds or new document requirements
- Nominating a fast payout casino you believe deserves coverage
- Questions about our testing methodology and how rankings are put together
- Press and media enquiries about offshore gambling regulation and UK players
- Commercial partnership proposals from licensed operators
What We Cannot Help With
myarticledirectory.co.uk is an independent review site — not a casino, a payment processor or a regulator. We have no access to player accounts, balances or transactions anywhere:
- A withdrawal that has not arrived — contact the operator's own support first. If that leads nowhere, escalate to the licensing authority (MGA, Curaçao Gaming Control Board or Anjouan Gaming Authority) or to an independent mediator such as eCOGRA or IBAS.
- KYC verification — handled entirely by the operator. We cannot speed it up or vouch for you.
- Bank blocks on gambling transactions — that is between you and your bank. Most UK banks and apps let you toggle the block in-app.
- GamStop registration or removal — managed at gamstop.co.uk. We cannot lift, bypass or influence a self-exclusion.
- Tax questions — speak to HMRC or a qualified accountant. We do not give tax advice.
- Gambling harm — please contact the professionals: the National Gambling Helpline on 0808 8020 133, free and confidential, 24 hours a day.
Partnerships and Advertising
We are funded by affiliate commission and say so on every page. What we do not do: sell ranking positions, publish operator-written copy or remove criticism on request. Enquiries that open with those asks are declined politely. Everything else is welcome.
Privacy
We use what you send us solely to answer your enquiry and never pass it to casinos or affiliate networks. Never send account numbers, passwords, copies of ID documents or full card details — we have no use for them and will never ask. See our privacy policy for the full picture.